Refund policy

Nothing in this policy affects your legal rights. Goods must be as described, of satisfactory quality and fit for purpose. If an item is faulty, damaged, not as described or incorrect, use the Contact page form with your order number. We will provide the repair, replacement, price reduction or refund required by UK consumer law.

Personalised items

The Custom Pet Photo Cushion is not currently available to order. If a personalised item is later sold, it would be made from a photograph and any name or crop notes supplied, and the statutory 14-day change-of-mind cancellation right would not apply to that personalised item. This does not restrict your rights if a finished item is faulty, damaged, incorrect or not as described.

Non-personalised items

For Snuffle Ball and Cat Window Hammock sold online, tell us within 14 days after delivery if you wish to cancel without giving a reason. You then have a further 14 days to return it. We will refund within 14 days after receiving the item back or receiving evidence that it was sent, whichever is earlier. The refund includes the least expensive standard delivery option offered at checkout. Unless the item is faulty, damaged, incorrect or not as described, you pay the direct return cost.

Use the Contact page form before returning anything. Returns must come back to us in the United Kingdom; do not send an item to an overseas manufacturer.